Effective Date: 01-10-2024

At Zenith Couture, we aim to deliver your orders promptly and efficiently, ensuring that your shopping experience is smooth from checkout to delivery. Please read through our shipping and delivery policies below to understand the details and timelines associated with your purchase from zenithcouture.com.

1. Shipping Destinations

We currently ship our products worldwide. Some restrictions may apply to certain countries or regions due to local regulations or shipping carrier limitations. If your location is not listed during checkout, please contact our support team for further assistance.

2. Shipping Times and Processing

– Order Processing: All orders are processed immediately after you receive your order confirmation email. Processing times may vary depending on order volume and product availability.
– Shipping Timeframes: Once your order is processed, delivery times will vary based on your shipping destination and the chosen shipping method:
– Domestic Shipping (within [Insert Country]): Estimated delivery time is [Insert Number] business days.
– International Shipping: Estimated delivery time is [Insert Number] business days, depending on the location and customs processing.

Please note that these are estimated shipping times, and delays may occur due to high demand, carrier issues, or unforeseen circumstances such as customs delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on order weight, and shipping method. An approximate, dynamic fee of 50Rs per 500 grams which varies depending on the availability of our service providers.

4. Shipping Service Providers

We use reputable third-party shipping service providers, including Blue Dart, Delhivery, and others, to ensure reliable delivery of your orders. These carriers are selected for their efficiency and track record in providing excellent service.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to follow your order’s journey through the carrier’s website. Please allow up to 2-3 business days for tracking information to become available after the order has been shipped.

Please ensure that you are aware of your country’s import regulations before placing an order. Delays in delivery due to customs clearance are beyond our control, and it is your responsibility to handle any required paperwork or payments for the customs process.

6. Delivery Issues and Lost Packages

If your order has not arrived within the estimated delivery timeframe, please:
– Check your tracking information for updates on the delivery status.
– Contact the shipping carrier with your tracking number for more details.
– If you are unable to locate your package, contact our customer service team at info@zenithcouture.com for assistance.

In the rare event of a lost or stolen package, Zenith Couture will work with you and the shipping carrier to resolve the issue. However, please note that we are not liable for packages once they have been marked as delivered by the carrier.

8. Incorrect Address

Please ensure that your shipping information is accurate before placing your order. Zenith Couture is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. 

9. Delivery Exceptions

Occasionally, orders may be subject to delays due to natural disasters, inclement weather, strikes, or other unforeseen circumstances. We will do our best to notify you of any such delays.

10. Contact Us

If you have any questions about your order or need assistance with shipping and delivery, please contact us at:

Zenith Couture
Email: info@zenithcouture.com
Address: Ajmera Nucleus, Electronic City, 424c, next to Mahindra Tech Park, Shanthi Pura, Phase 2, City, Bengaluru, Karnataka 560100

Thank you for shopping at Zenith Couture. We are committed to delivering high-quality fashion with exceptional customer service.